“Doing maintenance now will save you money down the road” Repossessions are increasing- people bought cars during COVID, inflation and recession People are buying out their car lease nowĭealerships have 30% retention for car repair Average car profit to manufacturer: 10K.4 million sales lost
Prior to covid selling cars: 17.5 million vs 13.7 million now. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio’s Daybreak USA show.
She has written three books on automobiles. Lauren Fix, Car Coach Reports, Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance. Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. Blaming the techs or other staff members does not get to the root cause in most cases.
There are others, but the main point is to look at the entire operation. These are a few of the top reasons for low productivity problems. Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?Īre you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery?ĭo you track comebacks, and is that affecting production? Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be? Is there time being wasted throughout the technician’s day?Īll these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.Īre estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work? Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians.
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